The library
Live events·checkout·Difficulty: easy

The Concert Ticket That Doubled at Checkout

A $89 ticket becomes $164 across four screens — anchoring, sunk-cost, and drip pricing weaponized in sequence.

Black hat
9/10
Source: Major ticketing platform (composite)
🪄 The act

Watch the trick unfold, layer by layer.

  1. 1
    Step 1 — The headline price

    $89 is shown big. This is the number you'll remember and the number you'll quote to your friends. It's also a number you will not be charged.

    The trick: The Anchor
  2. 2
    Step 2 — 'Reserved for 9:42'

    A countdown begins the moment a seat is selected. The clock is real-ish but is also designed to short-circuit comparison shopping. Pressure rises before fees appear.

    The trick: The Phantom Clock
  3. 3
    Step 3 — Service fee revealed

    +$24 'service fee' added on the next page. You're already 30 seconds into a countdown — turning back means starting over and possibly losing the seat.

    The trick: The Slow Reveal
  4. 4
    Step 4 — Facility & processing fees

    +$11 facility fee, +$8 processing fee. Each fee gets its own line and its own rationale. The total has now silently grown 50% from the headline.

    The trick: The Slow Reveal
  5. 5
    Step 5 — Pre-checked insurance

    'Ticket protection' pre-selected at $14. Removing it requires scrolling past the credit card form and clicking a small grey checkbox. Most users miss it.

    The trick: The Pre-Checked Box
  6. 6
    Step 6 — The final total

    $164.18 total at the 'Pay now' button. Backing out means losing the seat, restarting the timer, and doing all of this again. You pay.

    The trick: The Stayed-Too-Long
🎩 The recipe

Steal it. Use it tonight.

  1. 1Don't. This is a teardown of what NOT to do.
  2. 2If forced to keep a fee structure, show the all-in price first and break it down on demand.
  3. 3If you must time-pressure a checkout, anchor the timer to the all-in price, not the headline price.
  4. 4Pre-check exactly nothing the user didn't ask for.
☠️ Don't be that marketer

Everything on this page. The FTC's October 2024 'all-in pricing' rule, the EU's transparency directives, and California SB 478 now make multiple steps here actively illegal in many jurisdictions.

The tricks at work

Study the techniques behind this teardown